Not Recommended by kyrstie: I spent the morning of my Carpet / Air duct cleaning appointment getting my rooms ready ( moving items out of the room etc). Then I began waiting, and I should have known that between 10-12pm appointment actually meant that they could get here after 12 to begin. Sam and his assistant were 20 minutes late on top of that, but Sam did not hesitate to quickly commence the up sell. I repeated myself as I had on the phone that I wanted only the basic services as offered on his coupon. After a quick inspection he let me know that he would not be able to get the stains out of my carpet with the basic steam cleaning AND that the air duct service instead of the original $75 that included the steam cleaning, would cost $250! You can imagine the frustration of prepping the whole house, waiting the entire morning and then being told that he would not be able to clean the ducts at all without the $250 chemical treatment! After communicating my frustration he offered to do it all for $150 and I was supposed to be appreciative of the $100 discount. I asked him to step outside for a moment to think about what I wanted to do ( I did not what the whole day to be wasted and have to spend the rest of the day putting the rooms back together on unclean carpets.) When I went back outside to speak to him -- he had vanished without a word! I highly recommend you beware of this company! I There are many company's that promote one thing to lure you in and then come in to your home and make you think your health is at risk if you do not spend the additional $200 with them! BEWARE OF THE RACKETEERING!!! (December 9th 2007)